Ffxiv Support Havent Recived Mount

Caroline Mae

2 min read

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06-01-2025

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Many Final Fantasy XIV players eagerly anticipate receiving in-game mounts, whether earned through gameplay, purchased from the market, or acquired through promotions. However, sometimes these mounts fail to appear in your inventory. This can be frustrating, but thankfully, there are steps you can take to resolve the issue.

Common Reasons for Missing Mounts

Before contacting Square Enix support, consider these common reasons for a missing mount:

• Incorrect Character Selection: Double-check that you're logged into the correct character. The mount is only added to the character who completed the associated achievement, purchased it, or received the promotional code.

• Server Issues: While rare, server-side issues can sometimes delay the delivery of in-game items. Check the official FFXIV website or social media for any announcements regarding server maintenance or known problems.

• Mailbox Full: Your in-game mailbox might be full, preventing the mount from being delivered. Log in and clear out any unnecessary items.

• Incorrect Code Redemption: If you obtained the mount through a promotional code, ensure you entered the code correctly and redeemed it on the correct platform (PC, PS5, etc.). Typos are surprisingly common!

• Delayed Delivery: In some cases, there can be a slight delay between completing the requirement and receiving the mount. Check back after a few hours or a day.

Steps to Take if Your Mount is Still Missing

If you've checked all of the above and your mount is still missing, here’s what to do:

1. Gather Your Information: Before contacting support, have the following information readily available:

   • Your character's name and server.
   • The name of the mount you're missing.
   • A screenshot (if possible) showing proof of purchase, completion of the achievement, or redemption of the code.
   • A detailed description of the issue.

2. Contact Square Enix Support: Visit the official Square Enix support website and submit a ticket. Provide all the information you gathered. Be polite and professional in your communication; this will help ensure a prompt and effective response.

3. Be Patient: It may take some time for Square Enix support to investigate your issue and resolve it. Check your email regularly for updates.

Remember to be patient and persistent. Square Enix support typically works hard to address these kinds of issues. Following these steps significantly improves your chances of getting your missing mount!