Fios Equipment Return Locations

2 min read 29-12-2024

Returning your Verizon Fios equipment after canceling your service shouldn't be a hassle. Verizon offers several convenient options to ensure a smooth and straightforward process. This guide will help you locate the nearest drop-off point for your equipment.

Where to Return Your Fios Equipment

Verizon provides a few different avenues for returning your equipment:

1. UPS Store Drop-off:

This is often the most convenient option for many customers. Verizon will provide you with a prepaid shipping label, allowing you to drop off your packaged equipment at any participating UPS Store location. Before heading to a UPS Store, ensure you have your prepaid label and that the equipment is securely packaged to avoid damage during transit. Check your return materials for specific instructions provided by Verizon.

2. Authorized Verizon Retailers:

Some authorized Verizon retailers also accept equipment returns. However, this isn't universally available across all retailers. Contact Verizon customer support directly to verify if a nearby authorized retailer accepts returns and to confirm their hours of operation. This option might require presenting your return paperwork.

3. The Mail:

Verizon may provide you with a prepaid shipping label to mail your equipment directly. This method allows for a contactless return, and it’s beneficial if dropping off the equipment in person isn't feasible. Follow the provided instructions meticulously, ensuring the equipment is appropriately packed to prevent damage during shipment.

4. In-Person at a Verizon Store (Limited Availability):

While some Verizon retail locations might accept equipment returns, this option isn't consistently available across all stores. Contact your local Verizon store directly before visiting to confirm that they accept equipment returns and avoid any wasted trips.

Preparing Your Equipment for Return

Regardless of your chosen return method, proper packaging is crucial. Verizon usually provides packaging materials or instructions on how to package your equipment. Carefully follow these instructions to prevent damage and ensure a successful return. Keep a copy of your return tracking number for your records.

Contacting Verizon Customer Support

If you have any questions or encounter any issues during the return process, contact Verizon customer support. They can provide guidance on the appropriate return method, clarify instructions, and resolve any problems that may arise. Their contact information is readily available on the Verizon website.

By following these steps, you can easily return your Fios equipment and complete the cancellation process efficiently. Remember to confirm the return method and store locations before heading out!