Ann Taylor Return Policy

2 min read 28-11-2024

Returning an item to Ann Taylor can be a straightforward process, but understanding their policy beforehand can save you time and potential headaches. This guide breaks down everything you need to know about Ann Taylor's return policy, ensuring a smooth experience whether you're returning an online or in-store purchase.

Return Eligibility

Generally, Ann Taylor accepts returns of most unworn and unwashed merchandise within 30 days of the purchase date. This timeframe is crucial. Items must be in their original condition, with all original tags and packaging intact. This includes any accompanying accessories.

There are, however, exceptions. Final sale items, clearly marked as such at the time of purchase, are generally not returnable. This often applies to sale items, clearance items, and items with significant discounts. Always double-check the item description before purchasing to avoid disappointment. Similarly, personalized items typically cannot be returned.

Initiating a Return

The return process differs slightly depending on where you made your purchase:

Online Returns

Returning an item purchased online involves several steps:

Visit the Ann Taylor website: Locate the "Returns" section, usually found in the customer service area.
Start a return: You'll need your order number and email address to begin the process. The website will guide you through generating a prepaid shipping label.
Package your item: Carefully repackage the item in its original packaging, ensuring all tags and accessories are included. Attach the prepaid shipping label securely.
Ship your package: Drop off the package at your nearest shipping location.
Track your return: Once shipped, you can track your return's progress online.

In-Store Returns

Returning an item purchased in-store is much simpler. Simply visit any Ann Taylor store with your original receipt and the unworn, unwashed item in its original condition. Store associates will process the return for you, issuing a refund to your original payment method. If you don't have a receipt, a store associate may still be able to help you, possibly using your payment method or other information to verify your purchase.

Refund Process

Ann Taylor typically processes refunds within 5-7 business days of receiving your returned item. The refund will be credited back to your original payment method. If you paid with a credit card, the refund will appear on your next statement. For other forms of payment, the refund process may vary slightly.

Important Considerations

Check your receipt: Always retain your receipt as proof of purchase. This will significantly expedite the return process.
Inspect your items: Upon receiving your order, always inspect it for any damage or defects. Report these issues to Ann Taylor promptly.
Contact customer service: If you have any questions or encounter issues during the return process, contacting Ann Taylor's customer service is highly recommended. They can assist you with resolving any concerns.

By following these guidelines, returning items to Ann Taylor should be a relatively smooth and efficient process. Remember to familiarize yourself with the specific terms and conditions before making a purchase, especially regarding final sale items.